How to become a User?
To use Ennlo you have to register a user account. Please click on “Sign up” and create your account by entering your email, password and username.
Characteristics for username:
- Username can only contain alphanumeric characters (letters A-Z, numbers 0-9) and underscores (_).
- Must be a minimum of 5 characters and a maximum of 16 characters.
- You cannot use these words: "Ennlo", "Admin", "Support", "Arbitrator", "Flag" for a username or like a part of the username.
- Username will be displayed on all pages and will be available for viewing by other users.
Then you will receive a notification on your email with a link to complete your registration.
Congrats! Now you are registered and may create offers or discover Good Deals offered by other users!
Warning! To use our service you have to be at least 18 years old.
How do I create my flag? Can I edit it?
When you sign up on Ennlo, we will ask you to select the flag colour or upload a picture. You can always edit it by going to the 'Edit Profile' section.
Your flag on Ennlo is your crypto identity - show what matters to you by creating your unique flag!
Can I change my Username?
Due to the security issues, we do not allow to make any changes in Username.
How can I enable web notifications?
In Ennlo 1.0 web notification are not used. It will be available in the next version.
What is the verification process?
On Ennlo we offer three levels of users verification:
Low level is the minimum requirement to become a registered user and to start using the platform. To complete it, you have to confirm your email address during the registration process.
To complete the Medium level, you have to go to account 'Settings' and click on ‘Verification’. Then you will receive an email with the link to start the verification process. The system will ask you to take a photo of your passport/ID (the page with your picture and bio-data) and make a selfie with the passport/ID, holding it in such a way that the page with your picture can be seen. The system will guide you in this process. Once you upload the two pictures and they get processed, you will receive Medium level verification.
To receive the High level, you have to go to account 'Settings'. There please fill in the KYC questionnaire and attach your utility bills or bank statement. We may also request additional information about the source of your revenues as part of our anti-money laundering measures.
I don't want to pass verification. Can I still buy or sell cryptocurrency?
Yes, you can buy and sell without verification. We strongly recommended passing verification because it shows the level of trader’s reliability. Buyers or sellers pay a lot of attention to user's profiles verification level when they choose the best offer on the market. Also, we want to mention that due to the requirements of the license, in future, we will need to limit the actions of users without verification.
How can I influence my rating?
You cannot change your rating directly as it is done by other users with whom you trade. However, you can improve your rating keeping in mind the criteria users tend to take into account when assessing their trading experience:
- How fast you transferred the money and whether you respected the agreed time-frame;
- If you have complied with all terms and conditions of the trade;
- How polite you were during chat discussions and how fast you were responding.
We support polite and respectful manners in the chart for your trading partners. Any manifestation of aggression or incorrect communication by a user will be banned for a certain period or indefinitely.
How I can delete my account?
If you want to delete your account you must send a Help Request through the Help page. After that, we must remove the account for 1 month after sending a request.
We must keep information about the user's actions on the platform over the next 10 years. What information we need to store - name, username, mail, data on IP, all transactions on the wallet, all information about completed deals.